Ensure you log in with your Support Portal Account credentials, not your Partner Credentials. If you do not have a Support Portal account yet, please sign up for an account using your Partner Portal email address.
If the username does not exist or the password is incorrect, expired, or entered incorrectly you'll receive the following error message:
What to do? If you are having problems logging in due to incorrect credentials, please validate that you have entered the correct email address, and if so, try resetting your password.
If your account token fails validation due to it being incorrect, expired or entered incorrectly:
What to do? Ensure you are entering the code correctly and quickly (before it expires) and that there are no extra characters such as spaces before or after the code.
Your account will be locked if your token or password is incorrect after more than three failed login attempts:
What to do? Ensure you have the right username/password combination. If you still have problems, try resetting your password.
If your account has been disabled you will receive the following message:
There are two different scenarios that can lead to your account being locked.
What to do? Contact our Customer Service team for assistance in enabling your account.
What to do? In many scenarios, you are provided with self service options to address the issue that locked your account.
If you are having problems and are unable to access your account, please contact your local Customer Service team for assistance.
If you have a FortiToken Mobile token experiencing authorization issues (network, timeout etc.), or you are denied access:
What to do? Try authenticating again if there was a network issue or a timeout. If another user has the token and denied your access, contact the user for assistance.